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Consumer Complaint Policy And Procedure

At Athena Bitcoin, we deeply value our customers and strive to provide seamless, transparent, and reliable experiences at every step. Your concerns matter to us, and we are committed to addressing complaints quickly, fairly, and efficiently.

File A Complaint

Read The Full Policy

To read our full Consumer Complaint Policy and Procedure please click the button below.

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At Athena Bitcoin, customer satisfaction is at the heart of everything we do. We understand that sometimes things don’t go as planned, which is why we’ve developed a clear, fair, and efficient complaint procedure. If you have any concerns, rest assured that our team is here to listen, investigate, and resolve issues promptly. Your voice helps us improve, and we’re committed to delivering the reliable service you deserve.

How It Works

Step 1

Reach Out

Step 2

Investigation

Our team will thoroughly review your concern and reach out if more details are needed.

Step 3

Timely Resolution

We aim to resolve most issues within 24-72 hours; complex cases may take longer depending on the case specifics.

Step 4

Escalation

Not satisfied? Request a review by a supervisor or our Compliance Team.

Step 5

Record Keeping

All complaints are logged and retained securely for 5 years.

Step 6

Continuous Improvement

Your feedback helps us improve products, services, and processes.

Have A Complaint? Please Fill Out The Form Below.

First Name

Phone Number

Last Name

Email Address

Type of Complaint

Phone number used at the Kiosk (if different from above)

Phone number used at the kiosk (if different from above)

Transaction IDs or Reference numbers from your receipts

Date or Date Range

Do you have a police report to submit?

Yes No

Police Report UploadClick or drag a file to this area to upload.Up to 5 files, 25 MB each.

Police Report Upload

Details

Describe the nature of the situation, specifically focusing on how the interaction began that led to the scam and what you were told to bring you to the Athena kiosk.

How can we best help you?

What would be your desired resolution to this situation?

Kiosk number or Kiosk Location Physical Address

Details

Describe what happens when you try to use the Athena kiosk?

Details

Describe your fee-related inquiry

Operating Device

iOS Android

Select your operating device.

Date of Issue

Details

Please describe your issue.

Screenshots of App Issue

Yes No

Screenshot of App IssueClick or drag a file to this area to upload.Up to 5 files, 25 MB each.

Please upload any screenshots you have of the issue you experienced.

Your City and State or full address.

Please let us know your address including the City, State, and Zip Code

Details

Describe what seems to be wrong with the Athena kiosk.

Do you have any documents or files to upload?

Yes No

File UploadClick or drag a file to this area to upload.Up to 5 files, 25 MB each.

Upload any files or documents you were asked to supply to Athena.

Request Information Details

Describe the request that was made of you and from whom (if available)

Additional Details/Notes

Enter any additional text about your response.

Your Business Name

Business Address

Address Line 1

Address Line 2

City

State

Zip Code

Kiosk Number

Please enter the kiosk number.

Describe your inquiry.

Please give us in detail as much information as you have pertaining to your inquiry.

Consumer Complaint Policy And Procedure

How It Works

Have A Complaint? Please Fill Out The Form Below.

Tell us about your business

We have your information

General Application

Application received