Safety & Security
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Athena Help Center

Buy Bitcoin Safely. Know Exactly What To Expect.
Your one-stop guide to using Bitcoin safely and confidently. Explore our resources below to learn how to buy Bitcoin at our ATMs or online, set up and manage your wallet, check transaction status, and more.
Scam Alert - Athena will never, call, text or email you asking for a Wallet or Payment
Stay safe at the machine
STOP!

Questions to ask yourself before you send Bitcoin

Scammers rely on speed and silence. Take a minute with these before you insert a dollar.

Unknown Contact

Is someone you have never met in person telling you to buy Bitcoin or send cash?

Pressure And Secrecy

Are you being rushed, told to keep it secret, or coached on what to say?

Too Good To Be True

Were you promised guaranteed profits, easy money, or returns too good to be true?

Fines, Bail And Bills

Are you paying a fine, bail, a warrant, or a tax bill with Bitcoin or gift cards?

Tech And Job Scams

Did someone ask for Bitcoin to fix your computer, release a package, or land you a job?

Romance Scams

Is an online romance or new friend asking you to deposit money on their behalf?

Answered yes to any of these? Stop the transaction and talk to us first.

Call 312-690-4466

Our Commitment To Security

Unlike exchanges, buying with Athena means you keep full ownership of your wallet. We never take possession of or hold balances of your Bitcoin, and real people stand behind every kiosk and every support ticket.

Read Our Commitment
You Hold The Keys
Bitcoin goes straight to your wallet. We never custody it.
Registered And Compliant
Licensed operations with KYC and AML controls at every kiosk.
Real People, Real Support
Call or email and reach a human on the Athena team.
Consumer Complaint Form Submit a formal complaint and we will respond in writing. Open Form →

Still Need A Hand?

Support is open seven days a week. Call 312-690-4466 or email support@athenabitcoin.com.

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FinCEN BSA ID# 31000288780907
NMLS # 1679249